Complaints procedure

We think it is important that you are satisfied with our services. If not, let us know. We will then do our best to provide a suitable solution.


How can you submit a complaint?

We recommend that you make your complaint known in writing. This can be done in two ways:

  1. Send a letter by post to, c / o Aalsmeerderdijk 158C, 1438 AX Oude Meer, the Netherlands
  2. By email. Send your complaint to


How is your complaint handled?

We try to answer the complaint within 7 working days of receipt. If more time is needed, we will let you know as soon as possible.


Do you disagree with the outcome?

If after this procedure you are still not satisfied with the handling of your complaint, it is best to contact one of the following authorities:

  1. Geschillencommissie Thuiswinkel (disputes committee)
    Postbus 90600
    2509 LP
    Den Haag
  2. Disputes Committee via the European ODR Platform


N.B. If you are unable to submit your complaint to (one of) the above dispute authorities or if you do not want to make use of this, you can also submit your complaint directly to a competent court.